ERROR: Error 1720. An unexpected error was encountered by action 'CreateVirtualDirectory'
Summary
This error occurs when the installer is unable to convert the RMTrack installation
folder into an IIS Virtual Directory. There appears to be more than one underlying
cause of the problem, and at this time there is no definitive solution that covers
all scenarios.
The most frequent cause of the problem is the IWAM account's password is not
syncronized between Windows and IIS's metabase. To correct this the IWAM account
password must be changed to the value contained in the IIS metabase.
Steps
-
In the Command window, locate the folder that contains the Adsutil.vbs file.
Use the Adsutil.vbs tool to obtain the passwords for the IWAM and IUSR
accounts from the IIS metabase. See the section "How to Use Adsutil.vbs" below
for specific instructions.
-
To change the IUSR and/or IWAM password in Windows follow these steps:
- From the Start menu, point to Programs, point to Administrative Tools, and then click Computer Management.
- Under the System Tools node, click to expand the Local Users and Groups and Users nodes. In the User node, you can change the account information for all Windows user accounts and groups.
- Right-click the IUSR_ComputerName and/or IWAM_ComputerName accounts, and then click Set Password.
- Modify the passwords so that they reflect the IIS metabase password that you obtained in step 1.
How to Use Adsutil.vbs
IIS provides a script file named Adsutil.vbs that you can use to
obtain or set the passwords of the IUSR and IWAM accounts to or
from the IIS metabase. The Adsutil.vbs script is usually located
in the <Drive>\Inetpub\Adminscripts folder.
The following table lists the syntax for different functions of
the Adsutil.vbs utility:
| Function | Syntax |
|---|
| Obtain the IUSR account password |
cscript.exe adsutil.vbs get w3svc/anonymoususerpass |
| Obtain the IWAM account password |
cscript.exe adsutil.vbs get w3svc/wamuserpass |
| Set the IUSR account password |
cscript.exe adsutil.vbs set w3svc/anonymoususerpass "password" |
| Set the IWAM account password |
cscript.exe adsutil.vbs set w3svc/wamuserpass "password" |
Note When you try to obtain the password it is displayed as asterisks. To obtain
the password in clear text you must modify Adsutil.vbs so that it displays the unmasked
password. To do this, follow these steps:
- In Notepad, open Adsutil.vbs.
- On the Edit menu, click Find, type IsSecureProperty = True, and then click Find Next.
- Change "IsSecureProperty = True" to "IsSecureProperty = False".
- Save the changes to Adsutil.vbs, and then close Notepad.
Applies to
RMTrack Issue Tracking - all versions
Keywords: Install, 1720, CreateVirtualDirectory
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