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HOW TO: Change the Session Time-Out parameter in Internet Information Services (IIS)

Summary

When IIS detects that a web session has been idle (no page requests to the server) for a proscribed period of time, the session is automatically terminated. This period is referred to as the 'time-out'.

When the session is terminated any floating license spot associated with the session is freed up.

On installation the session time-out parameter for the RMTrack virtual directory defaults to 20 minutes.

Steps

A network administrator needs to use IIS manager on the RMTrack Server.

  1. Control Panel-->Administrative Tools-->IIS
  2. Plus open down to the RMTrack virtual directory (default is RMT)
  3. Right click on the RMT directory and open the properties dialogue
  4. On the Virtual Directory tab in the Application Settings section, click the Configuration... button
  5. Select the Options tab and set the Session Timeout parameter

You may need to restart IIS for the change to take effect - note: restarting IIS will terminate any active sessions.

Applies to

RMTrack Issue Tracking - All versions

Keywords: IIS, Time-out, Timeout, Session

© 2006 RMTrack Issue Tracking Solutions Inc.