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HOW TO: Execute the RMTrack Job Scheduler from the command line

Summary

RMTrack uses a background service to perform the periodically execute the following jobs:

  • Sending e-mail notifications
  • Receiving incoming e-mails
  • Escalating issues (automatic workflow transitions)
  • Performing database backups

These jobs will be performed by the Job Scheduler automatically at predetermined intervals, however it is possible to execute the Job scheduler from the command line. This can useful for trouble-shooting and testing of these features.

  1. Start a command prompt (from the Start menu select "Run...", enter "cmd" and click Ok)
  2. CD into the directory: C:\Program files\RMTrack Issue Tracking
  3. Run the program “RMTrack.RunScheduledJob”. The command line should be the name of the job as it appears in the Windows registry (eg. "rmtrack.runscheduledjob Database Backup – RMT")

Command lines can be found in the Windows registry key (regedit):
HKEY_Local_Machine > Software > rmtrack Ltd. > rmtrack > Scheduled Jobs

Applies to

RMTrack Issue Tracking - v3.2 or later

Keywords: JOB SCHEDULER, EMAIL, ESCALATION, BACKUPS