HOW TO: Enable detailed logging for the RMTrack Job Scheduler

Summary

RMTrack uses a background service to perform the periodically execute the following jobs:

• Sending e-mail notifications
• Receiving incoming e-mails
• Escalating issues (automatic workflow transitions)
• Performing database backups

These jobs will be performed by the Job Scheduler automatically at predetermined intervals. It can be useful for trouble-shooting to have a detailed log of the internal steps the job scheduler performed, logged in the RMTrack Issue Tracking Windows Event log.

Steps

1. Using notepad edit the following file: C:\Program Files\RMTrack Issue Tracking\RMTrack.JobScheduler.exe.config
2. Near the bottom of the file you will see:

   <root>
     <level value="INFO" />
     <appender-ref ref="EventLogAppender" />
   </root>

3. Add the following lines immediately after:

   <logger name="RMTrack.JobScheduler.Scheduler">
     <level value="DEBUG" />
   </logger>
   <logger name="RMTrack.Application.Jobs">
     <level value="DEBUG" />
   </logger>

4. Restart the RMTrack Job Scheduler

Applies to

RMTrack Issue Tracking - v3.2 or later

Keywords: JOB SCHEDULER, EMAIL, ESCALATION, BACKUPS