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HOW TO: Enable detailed logging for the RMTrack Job Scheduler

Summary

RMTrack uses a background service to perform the periodically execute the following jobs:

  • Sending e-mail notifications
  • Receiving incoming e-mails
  • Escalating issues (automatic workflow transitions)
  • Performing database backups

These jobs will be performed by the Job Scheduler automatically at predetermined intervals. It can be useful for trouble-shooting to have a detailed log of the internal steps the job scheduler performed, logged in the RMTrack Issue Tracking Windows Event log.

Steps

  1. Using notepad edit the following file: C:\Program Files\RMTrack Issue Tracking\RMTrack.JobScheduler.exe.config
  2. Near the bottom of the file you will see:
    <root>
      <level value="INFO" />
      <appender-ref ref="EventLogAppender" />
    </root>
  3. Add the following lines immediately after:
    <logger name="RMTrack.JobScheduler.Scheduler">
      <level value="DEBUG" />
    </logger>
    <logger name="RMTrack.Application.Jobs">
      <level value="DEBUG" />
    </logger>
  4. Restart the RMTrack Job Scheduler

Applies to

RMTrack Issue Tracking - v3.2 or later

Keywords: JOB SCHEDULER, EMAIL, ESCALATION, BACKUPS