Updated June 3, 2007

This page explains RMTrack Issue Tracking Solutions Inc. policy (the "Privacy and Security Policy") regarding the collection and use of information that can personally identify you whether you are a first-time or repeat visitor to our website and service (the "Service"). Unless different terms and conditions are specified in a form or contract provided to you by RMTrack, the terms and conditions of this Privacy Policy apply to RMTrack's collection and use of personally-identifying information collected and stored on our website.

If you have any questions or concerns regarding this statement, you should first contact the RMTrack Support group via:
email: support@rmtrack.com
Phone: +1-416-929-1720
Postal address: RMTrack Issue Tracking Solutions Inc.
7 Walmer Rd, Suite 1509, Toronto, ON, Canada, M5R 2W8

Information Collection and Use

RMTrack collects contact information from customers at several different points on our website: free online demo, online support registration and our order form. We will not sell, share, or rent this contact information to others in ways different from what is disclosed in this statement. Such data is securely stored and heavily guarded to prevent unauthorized access.

Registration

In order to use our customer support website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name, email address) and unique identifiers (such as username and password). This information is only used to contact the user about the services on our site for which they have expressed interest.

Issues and Support Calls

RMTrack provides an issue tracking and management service. This information is submitted and managed by the customers and stored in their private personal account. Customers are able to update this information. The information stored in the customer's personal account will not be sold, rented or made available to any third party or other organization at any time, under any circumstance unless required to do so as noted in "the Limitation."

Order

We request information from the user on our order form. Here a user must provide contact information (like name and email address). This information is used to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer. No financial information is stored by RMTrack.

RMTrack uses 2Checkout.com as its out-sourced vendor solution for e-commerce payments, and their website will request contact information (like name and email address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. RMTrack does have access to the customer contact information gathered by 2Checkout.com. RMTrack does not have access to the customer financial information. Financial information is stored encrypted, on 2Checkout.com's equipment. 2Checkout.com's privacy policy can be viewed online at: http://2checkout.com/community/?cat=7#post-261.

Cookies

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Cookies may be used to store encrypted login information.

Log Files

We use IP addresses, browser type, operating system, referring URLs, page views, and access times to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Security

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. We implement all necessary measures to maintain high level protection against unauthorized access. Once your information reaches us, it resides on servers that are heavily guarded both physically and electronically.

Physical security: RMTrack services are hosted on highly reliable, secure and redundant DELL PowerEdge servers, located a secure colocation facility, delivering multi-level physical security for mission-critical Internet operations. All areas of the center are monitored and recorded using CCTV, and all access points are controlled.

Application security: all servers are running Windows 2003 Server operating system and are sitting behind electronic firewall. All drives use NTFS partitions. All Microsoft patches, hot fixes and updates are installed on weekly basis, and the most critical are installed immediately upon release. Our system is always using the latest security technique available from Microsoft. RMTrack automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

If you have any questions about the security at our website, you can send enquiries to support@rmtrack.com.

Site and Service Updates

We send site, service and application updates announcements to our customers. Customers are able to un-subscribe from service announcements. We communicate with our customers to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a customer's personally identifiable information changes, or if customers no longer desire our service and want to close their account, we will endeavor to provide a way to correct, update or remove that customers personal data provided to us. Change requests should be sent to support@rmtrack.com.

Limitation

It is RMTrack's policy to respect the privacy of its customers. Therefore, RMTrack will not monitor, edit or disclose the contents of your personal account unless required to do so by law, in accordance with a judicial or other governmental subpoena, warrant or order. Or unless RMTrack believes that such action is necessary to;
(1) conform to the law or comply with legal process served on RMTrack;
(2) protect and defend the rights or property of RMTrack; or
(3) act under exigent circumstances to protect the personal safety of its customers or the public.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.