|
Overview |
|
At RMTrack Issue Tracking Solutions Inc. we want to ensure that your experience
with the RMTrack application is positive in every aspect. If you're dissatisfied
in any respect please let us know what we can do to help.
|
 |
|
Evaluation Period Support |
|
RMTrack offers two methods of evaluation;
online demo or download. Regardless
of which method you choose, RMTrack is there to help you if you need us. Throughout
your evaluation period, our technical support team is there to assist you in anyway
we can. Please take advantage of any of the 3 support methods available (see below).
|
|
|
|
Annual Support and Maintenance |
|
RMTrack offers an annual support and maintenance agreement to all clients (please
see the Purchase page for more information).
This agreement entitles clients to unlimited support and all maintenance and feature
releases allowing clients to always stay up-to-date with the most recent
version of RMTrack.
|
|
|
|
Available Support Methods: |
|
1. Online Support |
|
Registered clients can sign on to our online
support site for assistance (bug reports, feature requests, etc.). If you
are a client and have not received your support account information please contact
our
technical support team for assistance.
|
|
|
|
Non registered users can access the "Public" project area of the support site. On the logon screen
click on the "Don't have a user id? Sign up for one here" option.
|
|
|
|
2. E-Mail Support |
|
Please email our technical support
team for assistance. In your email please indicate which version of RMTrack
you're using, which operating system version, and which version of SQL Server. Describe
the problem as detailed as possible, especially any error messages you're receiving.
|
|
|
|
3. Phone Support |
|
RMTrack technical support can be reached 9:30 to 4:30 EST/EDT at 416-929-1720 or
toll free at 1-888-225-2271. If calling after hours please be sure to include a
call back number and time (include your time zone if you're not on EST/EDT).
|
|
|
|
Known Issues with RMTrack |
|
No application is perfect and small issues creep into any system. Our goal at RMTrack
is to immediately correct any issues that interfere with a client's ability to do
business. Some lower priority issues we may defer until the next release.
|
|
|
|
To see a list of currently known issues with RMTrack, please visit our
support site.
After logging on, run the Known Issues report from the left side menu bar. Non registered
users can log on to the support site by clicking "Don't have a user id? Sign up for
one here" on the logon page.
|
|
|
|
There is also a knowledge base available here.
|
|
|